Store Policies

Delivery

1 man ground floor delivery is free to mainland UK, unless otherwise stated. There is a surcharge of £30 to Scotland and Wales.  For two persons service, please contact us for a quote. Delivery process upon purchase:

 

  • You will receive an email or a phone call within 2 working days to confirm your order and to check if any special arrangement is required. We will communicate with you if any surcharge is applicable to your delivery address.

  • You will receive notification of delivery date within 2 working days following confirmation above.  

  • Customer will be contacted 1-3 days prior to date of delivery to be given a timeslot.

  • Free delivery is 1 man ground floor service unless additional services are paid for, customer shall provide assistance in unloading and moving the purchased item into the property. 

 

Customer shall be responsible to ensure there is adequate parking to the front of the property and access is adequate for the item purchased fit through the doors, driveway, etc.

 

In case of missed delivery or failed delivery due to inadequate parking or access, the customer shall be responsible for the cost of re-delivery equals to £60 plus any special surcharge. We reserve the right to cancel the order and charge the customer costs to cover delivery back to us, storage and insurance of goods.

 

Most items will be delivered within 2-4 weeks. We do our best to keep delivery within such timeframe if not earlier, but these cannot be guaranteed. Bespoke and custom orders will be delivered within timeframe in accordance with client's agreement.  

 

 Any change including change of date, change of delivery address, upon confirmation will be subject to

 

Delayed delivery is possible upon request, subject to storage fee and storage availability on our premise.

Returns

Faulty/ damaged goods: 

 

If you are unfortunate enough to receive product which is damaged or incorrect in any way, we will do our very best to repair, replace or refund the product. Where repair or replacement is to be carried out, we will arrange for courier to collect the product from you. In some circumstances a replacement or repair will not be appropriate and we reserve the right to collect the faulty goods and give a full refund without offering a replacement or repair.

 

In order to assist us in providing an excellent service and to avoid ambiguous situations we ask that all damage, or short deliveries be reported within 48 hours of receiving delivery. After this time, we cannot be held responsible for any product found to be damaged or missing. Where we are requested to deliver to a warehouse or other holding location it will be the buyer’s responsibility to ensure the goods are fully checked in line with our notice period above. We will not be liable for damage discovered more than 48 hours after we have delivered of the goods. Where it is agreed that product should be repaired, we will work with the customer to affect a quick and efficient repair of the product. Due to the nature of the product and often specialist finishes, we cannot always give accurate timescales for the completion of a repair.

 

Change of mind:

 

You can contact us within 24 hours to cancel your purchase free of charge. Where goods are returned through no fault of our own, we are happy to accept undamaged product for refund. We ask that clients contact us within 14 days to request a return. The product must be returned within 28 working days of receiving it. We will not accept a return of product more than 28 working days following delivery. It is the client's responsibility to ensure the product arrive back at us free of damage during transit. We will notify you within 24 hours after the product has arrived back to us to let you know if there is any damage. We do charge a flat fee of £50 on the return of undamaged boxed product to cover the cost of inspecting the product and entering back into stock. This fee is a set amount based on each product individually. We will be able to process a credit and refund 5-10 working days following the receipt of the goods.

 

 None of the above affect your statutory rights.

 

Understanding your rights…

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.

You’ll have legal rights if the item you bought from was less than 6 years ago (5 in Scotland) 

  • broken or damaged (‘not of satisfactory quality’)

  • unusable (‘not fit for purpose’)

  • not what was advertised or doesn’t match the seller’s description

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

Privacy

We want to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data is being used lawfully. We take our responsibilities under Data Protection Act, and in due course GDPR, very seriously and we want to comply with the spirit and the letter of the guidance provided by the Information Commissioners Office You can find information about ICO at their website  https://ico.org.uk/

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.

We do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

The law requires us to determine how we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data.

1.  INFORMATION WE PROCESS BECAUSE WE HAVE A CONTRACTUAL OBLIGATION WITH YOU

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes

  • sell products to you

  • provide you with our services

  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

 

2.  INFORMATION WE PROCESS WITH YOUR CONSENT

Where there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally.

We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing oiki.furniture@outlook.com

 

3.  INFORMATION WE PROCESS BECAUSE WE HAVE A LEGAL OBLIGATION

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. This can include your personal information.

 

4.  WEBSITE USAGE INFORMATION

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you. We do not associate such information with an identifiable person.

 

5.  COOKIES

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website.

 

HERE ARE THE WAYS WE USE COOKIES

  • to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.

  • to allow essential parts of our web site to operate for you.

  • to operate our content management system.

  • to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.

  • to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.

  • to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.

  • to store your personal information so that you do not have to provide it afresh when you visit the site next time.

  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

 

6.  COMPLAINING

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify anyone.

 

7.  USE OF SITE BY CHILDREN

We do not market to children, nor do we sell products or services for purchase by children. If you are under 18, you may use our site only with consent from a parent or guardian.

 

8.  DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We may be required to give information to legal authorities if they request, or if they have the proper authorisation.

 

9. RETENTION AND REVIEW OR UPDATE OR REMOVE PERSONALLY IDENTIFIABLE INFORMATION

We keep your personal data only for as long as required by us to provide the services you have requested, comply with the law or to support a claim in court. You may review or update the information that we hold about you, or if you wish, request the removal of any information about you from our website. 

To do this please contact us at oiki.furniture@outlook.com

If you have any question regarding this privacy policy and notice, please contact us.